同一套本地售后体系，同时覆盖 Takealot 与 Makro 两大平台：本地退件处理、质检翻新与二次销售，配合统一英语客服，把售后损耗与差评率降到最低。流程标准化、收费透明化，每一件退件都有据可查。One local after-sales system covering both Takealot and Makro: returns handling, inspection/refurbishment and resale, plus unified English support — standardized, transparent and fully traceable.
退件直接回收到南非本地仓，无需退回国内，节省国际运费与时间。Returns go to our SA warehouse, not back to China — saving international freight and time.
对可修复商品做质检、清洁与翻新，恢复可售状态，减少报废损失。Inspect, clean and refurbish recoverable items to sellable condition, cutting write-offs.
翻新商品重新上架或转入折扣渠道，最大化残值回收。Relist refurbished items or move them to discount channels to recover residual value.
买家咨询、退款与纠纷由本地团队用英语处理，提升响应速度与满意度。Queries, refunds and disputes handled in English by our local team for faster, happier responses.
买家在 Takealot 发起退货或换货，平台生成退件指令，我们的系统同步收到通知，无需卖家操作。Buyer opens a return/exchange on Takealot; the platform issues the return and our system is notified automatically — no action needed from you.
本地英语客服 24 小时内对接买家，确认退货原因与取件方式；FBT 订单由 Takealot 直送我们仓，自发货订单我们安排上门取件。Our English-speaking team contacts the buyer within 24h to confirm the reason and collection method; FBT returns come straight to our warehouse, seller-fulfilled ones are collected by us.
自发货订单约堡都会区 1-3 个工作日上门取件；退件回仓后当日签收录入，拍照存档并与订单关联。Joburg metro collections in 1-3 working days; on arrival the item is checked in same-day, photographed and linked to the order.
开箱质检并分三级：A 级可售 / B 级可翻新 / C 级报废，全程拍照留证，分级结果同步给你确认。Full inspection and three-tier grading: A sellable / B refurbishable / C scrap — photographed throughout, with results shared to you for confirmation.
A 级当日重新上架；B 级翻新（清洁、换件、重新包装）后 2-3 个工作日重上架或转折扣渠道；C 级合规报废并出具处置报告。Grade A relisted same-day; Grade B refurbished (cleaned, repaired, repacked) and relisted in 2-3 working days or moved to discount channels; Grade C scrapped compliantly with a disposal report.
每周汇总退件数量、原因分布与处理成本，反向优化选品、详情页与包装，降低同类退件复发。Weekly summary of return volumes, reasons and costs — feeding back into sourcing, listings and packaging to cut repeat returns.
| 服务项目Service | 内容说明What's included | 收费标准Fee |
|---|---|---|
| 退件签收与质检分级Check-in & grading | 签收录入、开箱质检、A/B/C 分级、拍照留证Check-in, inspection, A/B/C grading, photo records | R18/件/item |
| 翻新服务Refurbishment | 清洁消毒、更换简易配件、重新包装（按商品复杂度）Cleaning, minor part swap, repacking (by complexity) | R35–R120/件/item |
| 重上架操作Relisting | 更新 listing、成色标注、重新入库上架Listing update, condition labelling, re-inbound | R25/SKU/SKU |
| 退件仓储Return storage | 回仓后免费存放 14 天，超期部分按天计费Free for 14 days after check-in, then per day | R2/件/天/item/day |
| 报废处置Scrap disposal | 合规处理、照片/视频留证、出具处置报告Compliant disposal, photo/video proof, report | R10/件/item |
| 本地客服对接Local support desk | 买家咨询、退款与纠纷的英语处理，含 50 单/月English handling of queries, refunds, disputes — 50 cases/mo | R450/月，超出 R8/单/mo, extra R8/case |
| 上门取件（自发货订单）Collection (seller-fulfilled) | 约堡都会区上门收取退件，按距离报价Joburg metro pickup, quoted by distance | R60/次 起/trip from |
| Makro DC 退件收运Makro DC return pickup | 从 Makro 配送中心按周收回退件至本地仓（含运输与签收）Weekly collection from Makro DC into our warehouse (freight & check-in incl.) | R250/趟 起，按件数封顶/trip from, capped by volume |
💡 优惠：售后与代运营同签，质检分级费 5 折；月订单 500 单以上，退件处理费一律 8 折。💡 Discounts: 50% off grading when bundled with managed service; 20% off return handling above 500 orders/month.
📋 结算：按月对账，逐笔明细可查；以上为标准报价，具体以咨询确认并写入服务协议为准。📋 Billing: monthly statements with itemized records; standard pricing above — final rates confirmed in your service agreement.
Makro 线上订单支持门店退货，退件会集中回到 Makro 配送中心；我们按周从 DC 收回退件至本地仓，统一质检分级，卖家无需奔波。Makro online orders can be returned in-store and pool at Makro's DC; we collect returns weekly into our warehouse for unified grading — no legwork for you.
Makro 特有的中小企业与机构批量订单，售后也多为整批退换。我们提供整批质检、按单出具分级报告与换货补发方案，保护你的 B2B 口碑。SME and institutional orders bring batch returns. We run bulk inspection with per-order grading reports and swap/reissue plans that protect your B2B reputation.
同款商品可协调 Makro 门店库存直接换货，减少来回运费；无法换货的走本地仓翻新或二次销售通道。Where stock allows, swaps are fulfilled from Makro store inventory to cut freight; everything else goes through our refurbish/resale channel.
Takealot 与 Makro 的买家咨询、退款与纠纷由同一支本地英语客服团队按平台规则分别处理，周报按平台拆分，账目清晰。Queries, refunds and disputes for both platforms are handled by one English-speaking team following each platform's rules, with weekly reports split by platform.
不需要。退件在南非本地仓完成回收与处理，全程不跨洋，省时省钱。No. Returns are collected and processed in our SA warehouse — no cross-ocean trip, saving time and cost.
翻新商品按平台规则如实标注成色与状态，避免误导买家、保护评分。Refurbished items are labelled honestly by condition per platform rules, protecting your rating.
可以，且推荐一起使用。代运营与售后由同一本地团队协同，体验更连贯，质检分级费还可享 5 折。Yes, and we recommend it. Managed ops and after-sales share one local team for a smoother experience — plus 50% off grading fees.
按月对账结算，每一笔签收、质检、翻新费用逐条列明、拍照可查。标准报价见上方收费标准，最终价格以服务协议为准。Billed monthly with itemized, photo-backed records for every check-in, grading and refurbishment. Standard rates above; final pricing per your service agreement.
可以。48 小时质检完成后，A/B/C 分级与照片会同步给你；处置执行前如对分级有异议，可在 24 小时内提出复核。Yes. After the 48h inspection, the A/B/C grading and photos are shared with you; raise a re-check within 24h if you disagree before disposal.
告诉我们你的品类与月单量，获取售后托管方案与专属报价。Share your category and monthly orders — get an after-sales plan and quote.